Return & Refund Policy

Last updated: April 7, 2026

At Mera Living, we want customers to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.

Please read this policy carefully before placing an order, as it explains the conditions for returns, refunds, damaged-item claims, and non-returnable items.

1. Return Eligibility

You may request a return within 30 days of delivery.

To be eligible for a return, the item must:

• be unused, uninstalled, and in original condition
• be returned in its original packaging
• include all original parts, accessories, manuals, inserts, and protective materials
• be accompanied by proof of purchase, such as your order number or receipt
• not be marked as non-returnable, final sale, or otherwise excluded under this policy

Items that do not meet these conditions may be refused or may be subject to a partial refund only, depending on the condition in which they are received.

2. Return Request Required

To initiate a return, you must first submit a return request by emailing support@meraliving.com

Your return request must include:

• your full name
• your order number
• the item(s) you wish to return
• the reason for the return
• clear photos of the item, if requested by us or if the item is damaged, defective, or incorrect

Subject line: Return Request – Order #[Your Order Number]

Once your request is reviewed, we will let you know whether the return has been approved. If approved, we will provide return instructions and the correct return address.

3. Returns Sent Without Approval Will Not Be Accepted

Returns must be approved by us before being sent back.

Returns sent without prior return authorization will not be accepted.

For the avoidance of doubt:

• returns sent to the sender’s address
• returns sent to the address listed on the original shipping label
• returns sent to a fulfillment center, warehouse, carrier facility, or any address not specifically provided by us in the approved return instructions

will not be accepted.

If a customer sends a return to any address other than the approved return address we provide after reviewing the return request, the package may be refused, lost, or remain unprocessed, and no refund will be owed unless and until the return is received at the approved address and inspected by us.

4. Condition of Returned Items

Returned items must be received by us in the same condition in which they were delivered, subject only to reasonable inspection.

We reserve the right to deny returns or reduce the refund amount if an item is returned:

• used
• installed
• assembled
• altered
• damaged after delivery
• missing parts or packaging
• not in resellable condition
• with labels, instructions, inserts, or accessories missing

Because Mera Living sells home décor and lighting products, including lamps and related items, items that show signs of installation, mounting, hardwiring, assembly, wear, or handling beyond ordinary inspection may not be eligible for a full refund.

5. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• final sale items
• clearance items
• gift cards
• custom, personalized, or made-to-order items
• items that have been installed, assembled, mounted, or used
• replacement parts
• bulbs or consumable accessories, where applicable
• items returned without original packaging when the packaging is necessary for safe transport
• items specifically marked as non-returnable on the product page

We reserve the right to designate certain items as non-returnable where appropriate and where stated on the product page.

6. Return Shipping Costs

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and retaining proof of shipment, as we are not responsible for returns lost or damaged in transit back to us.

Shipping costs paid at the time of the original order are non-refundable, except where required by law or where the return is due to our error, a defective item, or a damaged item approved by us.

7. Refunds

Mera Living does not charge a restocking fee for approved returns. If your return is accepted in accordance with this policy, no restocking fee will be deducted from your refund. 
However, return shipping costs, original shipping charges, and any reduction for items returned used, damaged, incomplete, or otherwise not in the required condition may still apply as described in this policy.Once an approved return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed, although the exact timing may vary depending on your payment provider or financial institution.

Refunds may be reduced or denied if:

• the returned item does not meet the conditions of this policy
• the item is returned damaged, used, installed, altered, or incomplete
• the return is sent without approval
• the return is sent to an address other than the approved return address
• the claim is inconsistent with the condition of the item received

8. Partial Refunds

We reserve the right, at our discretion and to the extent permitted by law, to issue a partial refund rather than a full refund if the returned item is received in a condition that is materially different from its original condition, including where:

• original packaging is missing or damaged
• parts, accessories, manuals, or inserts are missing
• the item shows signs of use, assembly, installation, or mishandling
• the item cannot reasonably be resold as new

9. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, you must contact us within 48 hours of delivery at support@meraliving.com

Your message must include:

• your order number
• a description of the issue
• clear photos of the item
• clear photos of the outer packaging
• a photo of the shipping label

We review damaged, defective, and incorrect-item claims on a case-by-case basis. If the claim is approved, we may offer a replacement, refund, store credit, or another appropriate resolution at our discretion and as required by applicable law.

We may decline claims where the requested supporting information is not provided, where the claim is made outside the required reporting window, or where the damage appears to have occurred after delivery due to misuse, installation, or handling.

10. Exchanges

We do not offer direct exchanges.

If you would like a different item, you may request a return for the original eligible item in accordance with this policy and place a new order separately.

11. Order Cancellations

If you would like to cancel an order, please contact us as soon as possible at support@meraliving.com

We cannot guarantee cancellation once an order has entered processing, packing, or shipment preparation.

If an order is successfully canceled before shipment, a refund will be issued to the original payment method.

12. Refused or Undeliverable Packages

If a package is refused by the customer or returned due to an incorrect or incomplete shipping address provided at checkout, we reserve the right to deduct any non-refundable shipping charges, return shipping charges, handling fees, storage fees, or other direct costs incurred from any refund, to the extent permitted by law.

13. Late or Missing Refunds

If you have not yet received your refund after receiving confirmation from us that it was issued:

• check your bank account again
• contact your credit card company, as it may take additional time before the refund is officially posted
• contact your bank or payment provider, as processing times can vary

If you have done all of the above and still have not received your refund, please contact us at support@meraliving.com

14. Chargebacks and Payment Disputes

If there is an issue with your order, we encourage you to contact us first so we can try to resolve the issue directly.

Initiating a chargeback or payment dispute after receiving a product, after submitting an ineligible return, or after a refund has already been issued may delay resolution while the matter is reviewed by the relevant payment provider.

We reserve the right to provide order records, shipping confirmations, correspondence, tracking data, and other relevant documentation in response to any payment dispute.

15. Contact

If you have any questions about returns, refunds, or this policy, please contact us at:

Mera Living
Email: support@meraliving.com