Q: Do you deliver across the United States?

We currently ship to addresses within the United States . If a shipping destination is not available at checkout, we do not currently ship to that location. We reserve the right to limit, decline, or cancel orders to certain addresses, regions, jurisdictions, freight forwarders, resellers, or destinations where shipping is unavailable, restricted, or commercially impractical.

Question 1

How long will it take for my order to arrive?

Accepted Answer

We aim to ship your order as quickly as possible. Delivery within USA typically takes 6–13 business days, divided into:

Processing Time: 1–3 business days
(includes order confirmation, quality check, and careful packaging)
Delivery Time: 5–10 business days
(varies based on location and carrier service)

Question 2

Do you deliver across the United States?

Accepted Answer

We currently ship to addresses within the United States.

If a shipping destination is not available at checkout, we do not currently ship to that location.

We reserve the right to limit, decline, or cancel orders to certain addresses, regions, jurisdictions, freight forwarders, resellers, or destinations where shipping is unavailable, restricted, or commercially impractical.

Question 3

How can I track my delivery?

Accepted Answer

Once your order has shipped, you'll receive a tracking number via email. You can also follow your shipment on our tracking page.

Question 4

Which payment methods do you accept?

Accepted Answer

We currently accept Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay.

All transactions are securely processed in Dollars (USD) via Shopify Payments.

Question 5

Is your website secure?

Accepted Answer

Yes. Our site is SSL-encrypted, and all payments are securely handled. No payment data is ever stored on our servers.

Question 6

What is your return policy?

Accepted Answer

Changed your mind? No problem. You may return any item within30 days of delivery. Items must be unused and in their original condition. Return costs are at the customer's expense.

For more details, please look at our return policy page.

Question 7

How do I start a return or exchange?

Accepted Answer

Please email us at support@meraliving.com with your order number and reason for return. We’ll respond with the correct return instructions and address.

Question 8

How long before I receive my refund?

Accepted Answer

Refunds may be reduced or denied if:

the returned item does not meet the conditions of this policy
the item is returned damaged, used, installed, altered, or incomplete
the return is sent without approval
the return is sent to an address other than the approved return address
the claim is inconsistent with the condition of the item received

Question 9

How do I choose the right product for my space?

Accepted Answer

We provide detailed descriptions, dimensions, and material specifications for all our lighting and decor items. Still unsure? Email us at support@meraliving.com for tailored advice.

Question 10

Can I make changes to my order after purchasing?

Accepted Answer

If your order hasn’t shipped yet, we may still be able to help. Email us as soon as possible. Once shipped, items have to first be obtained by the customer and changes or cancellations can no longer be made.

Question 11

What if I didn’t receive my order confirmation?

Accepted Answer

Please check your spam or junk folder. If it’s not there, email us with your name and order number so we can verify your purchase.

Payment Policy

Payment Options

Visa

Mastercard

Apple Pay

Google Pay

Shop Pay

Payment Processing and Confirmation

Secure Transactions

Taxes and Fees

Issues With Payment

Contact

Frequently Asked Questions