Privacy Policy
Last updated: April 7, 2026
Mera Living (“Mera Living,” “we,” “us,” or “our”) operates this website and online store, including all related information, content, tools, features, products, and services made available through it (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, store, and otherwise process your personal information when you visit, use, or make a purchase through our Services, communicate with us, create an account, sign up for marketing, submit a review, or otherwise interact with us.
Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and Services. In connection with providing and improving the Services, information you submit to our store may be processed by Shopify and by certain third parties that support store functionality, payments, analytics, fraud prevention, advertising, and fulfillment.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, use, and disclosure of personal information.
1. Personal Information We Collect
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or your household. It does not include information that has been anonymized or de-identified so that it can no longer reasonably be linked to you.
Depending on how you interact with our Services, we may collect the following categories of personal information:
A. Contact and Identity Information
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account username or login details, if applicable
B. Order and Transaction Information
- Items viewed, added to cart, purchased, returned, exchanged, or canceled
- Order history
- Payment method type
- Payment confirmation details
- Shipping and delivery details
- Customer service history relating to your orders
C. Payment Information
Payments are processed through third-party payment providers and checkout services. We do not store your full payment card number ourselves. However, we may receive limited transaction details such as payment status, card type, or partial payment identifiers to help us manage orders, refunds, fraud prevention, and support.
D. Device, Usage, and Technical Information
- IP address
- Browser type
- Device type
- Operating system
- Session data
- Referring URLs
- Time zone
- Network connection information
- Cookie identifiers and similar tracking technologies
- Information about how you browse and interact with our Services
E. Communications and Support Information
- Emails, chat messages, contact form submissions, and other communications you send us
- Information you provide when requesting support, submitting a complaint, or asking about an order
F. Marketing and Preference Information
- Your preferences for receiving marketing
- Whether you open emails, click on links, or interact with ads
- Shopping interests inferred from your browsing or purchase activity
G. User Content
- Product reviews
- Photos, videos, testimonials, or other content you voluntarily submit to us or post in connection with our Services
H. Fraud and Security Information
- Information used to verify orders
- Signals used to help detect suspicious, fraudulent, or abusive activity
- Information from payment processors, fraud tools, or service providers relating to transaction risk
2. Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, such as when you place an order, create an account, subscribe to emails, contact us, request support, submit a review, or otherwise provide information to us.
- Automatically through the Services, including through cookies, pixels, tags, logs, SDKs, and similar technologies when you browse our site, interact with pages, or engage with our content or advertising.
- From Shopify and our service providers, such as payment processors, fraud prevention providers, shipping and fulfillment partners, analytics providers, email and marketing platforms, customer service tools, and hosting or cloud providers.
- From advertising, social media, and business partners, such as when you interact with our ads or social content, or when they help us measure and improve campaigns.
- From publicly available sources or other third parties, to the extent permitted by applicable law.
3. How We Use Personal Information
We may use personal information for the following business and commercial purposes:
A. To Provide the Services
We use personal information to operate our store and provide our Services, including to:
- process and fulfill orders,
- confirm payments,
- arrange shipping and delivery,
- provide order updates,
- process returns, refunds, or exchanges,
- maintain customer accounts,
- provide customer support, and
- manage product reviews and customer communications.
B. To Operate, Improve, and Personalize the Store
We use information to:
- improve website functionality,
- understand how visitors use our store,
- troubleshoot issues,
- remember preferences,
- personalize product recommendations or shopping experiences,
- improve our catalog, marketing, and customer experience.
C. For Marketing and Advertising
We may use personal information to:
- send promotional emails or, where permitted, SMS messages,
- measure and improve ad performance,
- show ads on our site or third-party platforms,
- retarget visitors who viewed products or abandoned checkout,
- analyze campaign performance and customer engagement.
D. For Security and Fraud Prevention
We use personal information to:
- verify transactions,
- detect and prevent fraud, abuse, unauthorized access, chargebacks, or policy violations,
- protect the security of our Services, customers, business, and service providers.
E. For Legal, Compliance, and Business Protection Purposes
We may use personal information to:
- comply with legal obligations,
- respond to lawful requests from regulators, courts, or law enforcement,
- enforce our Terms and policies,
- investigate disputes or claims,
- establish, exercise, or defend legal rights.
F. To Communicate With You
We use personal information to:
- respond to inquiries,
- send service-related notices,
- provide support,
- contact you regarding orders, delivery issues, returns, or policy changes.
4. Cookies and Similar Technologies
We and our partners may use cookies, pixels, tags, scripts, SDKs, and similar technologies to collect information automatically when you interact with our Services.
These technologies may be used to:
- keep the store functioning properly,
- remember items in your cart,
- enable secure checkout,
- understand how visitors use the site,
- improve performance,
- personalize content,
- measure marketing results,
- support remarketing or targeted advertising.
Depending on your location and the technologies in use, you may see a cookie banner or similar privacy controls. You can also manage cookies through your browser settings, although disabling certain cookies may affect the functionality of the Services.
5. How We Disclose Personal Information
We may disclose personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.
A. Shopify
Our store is hosted by Shopify, and Shopify may process personal information to provide and support the Services, including store hosting, checkout, payments, fraud prevention, analytics, and certain enhanced Shopify features.
B. Service Providers
We may share personal information with vendors and service providers that perform services on our behalf, such as:
- payment processors,
- fraud prevention providers,
- hosting and cloud service providers,
- customer support providers,
- order management tools,
- fulfillment and shipping partners,
- analytics providers,
- email and marketing service providers,
- review or user-generated content platforms,
- technical and IT support providers.
C. Advertising and Marketing Partners
We may share certain identifiers, device data, online activity, and transaction-related information with advertising, social media, and marketing partners to help us market our products, measure advertising effectiveness, and show more relevant ads.
Depending on the laws of your state, some of this activity may be considered a “sale,” “sharing,” or use of personal information for “targeted advertising,” even when no money is exchanged.
D. Business Transfers
We may disclose personal information in connection with a merger, acquisition, reorganization, financing, sale of assets, bankruptcy, or other business transaction.
E. Legal and Safety Disclosures
We may disclose personal information where reasonably necessary to:
- comply with law or legal process,
- respond to lawful requests,
- enforce our Terms or policies,
- investigate fraud, abuse, or security incidents,
- protect our rights, customers, service providers, or the public.
F. At Your Direction
We may disclose personal information where you direct us to do so, request it, or clearly consent to it.
6. Relationship With Shopify
Our store is powered by Shopify. As part of providing our storefront and checkout, Shopify collects and processes personal information about your access to and use of our store.
Where enabled or applicable, Shopify may also process information in connection with features that help merchants improve performance, personalize customer experiences, or better understand how stores are used. This can include data based on interactions with our store, other merchants, and Shopify itself.
By using our Services, you understand that information you provide may be processed by Shopify and certain service providers that support Shopify’s infrastructure and features, including providers located in countries other than your own.
7. Third-Party Websites, Platforms, and Links
Our Services may contain links to websites, apps, or platforms operated by third parties. If you follow a link to a third-party site or interact with a third-party service, their privacy policies and terms will apply.
We are not responsible for the privacy, security, accuracy, or practices of third-party websites, services, or platforms that we do not control.
8. User Reviews, Testimonials, and Submitted Content
If you submit a product review, testimonial, photo, video, comment, or other content to us, that content may be displayed publicly in connection with our Services or marketing.
Please do not submit sensitive personal information in reviews or public content. We are not responsible for how other users or third parties may use information you voluntarily make public.
Where permitted by law, by submitting content to us you grant us the right to use, reproduce, display, publish, translate, adapt, distribute, and otherwise use that content in connection with our business, marketing, and Services, subject to our Terms and applicable law.
9. Children’s Privacy
Our Services are not directed to children, and we do not knowingly collect personal information from children under 13. We also do not knowingly sell or share personal information of minors where prohibited by applicable law.
If you believe a child has provided personal information to us, please contact us using the details below so we can review and take appropriate action.
10. Security
We use commercially reasonable administrative, technical, and physical safeguards designed to help protect personal information.
However, no security system is perfect, and no method of transmission or storage can be guaranteed to be completely secure. Because of this, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of any account credentials you use with our Services and for promptly notifying us if you suspect unauthorized access.
11. Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- provide the Services,
- maintain business and tax records,
- process transactions,
- resolve disputes,
- enforce our agreements,
- comply with legal obligations,
- detect and prevent fraud.
Retention periods may vary depending on the type of information, the nature of the relationship, and applicable legal requirements.
12. Your Privacy Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, subject to applicable law and exceptions.
These rights may include the right to:
- know whether we process your personal information,
- access the personal information we hold about you,
- request deletion of personal information,
- request correction of inaccurate information,
- obtain a copy of certain personal information in a portable format,
- opt out of the sale or sharing of personal information,
- opt out of the use of personal information for targeted advertising,
- appeal certain privacy-rights decisions where required by law.
We may need to verify your identity before processing your request. We may also deny or limit requests where permitted by applicable law.
To exercise any applicable privacy rights, contact us at support@meraliving.com
13. U.S. State Privacy Disclosures
Residents of certain U.S. states may have privacy rights under applicable state privacy laws.
A. Sale, Sharing, and Targeted Advertising
We do not sell personal information for money. However, we may disclose limited identifiers, device information, online activity, and commercial information to advertising or analytics partners in ways that may be considered a “sale,” “sharing,” or use for “targeted advertising” under certain state laws.
You may request to opt out of those disclosures where required by law.
B. Sensitive Personal Information
We do not use or disclose sensitive personal information for purposes that would require a special right to limit its use under applicable law, except as permitted by law or as necessary to provide requested Services.
C. Non-Discrimination
We will not unlawfully discriminate against you for exercising any applicable privacy rights.
D. Authorized Agents
Where permitted by law, you may authorize an agent to submit a privacy request on your behalf. We may require proof of authorization and/or verification of identity before processing such requests.
E. Appeals
If we deny your request, and you are entitled to appeal under applicable law, you may reply to our response or contact us again at support@meraliving.com with “Privacy Appeal” in the subject line.
14. Marketing Preferences
You may opt out of receiving promotional emails by clicking the unsubscribe link in any marketing email we send.
Even if you opt out of marketing messages, we may still send you non-promotional communications, such as messages about your orders, returns, account, support inquiries, or important updates to our Services or policies.
If we offer SMS marketing and you subscribe, you may opt out by following the instructions in the message or by contacting us.
15. Global Privacy Control and Similar Signals
Where required by applicable law, we may recognize browser-based privacy preference signals, such as Global Privacy Control, as requests to opt out for the browser or device sending the signal.
Because such signals may apply only to a specific browser or device, you may need to renew or apply your preferences separately across devices and browsers.
16. International Transfers
We may process or store personal information in the United States or other countries where we, Shopify, or our service providers operate.
As a result, your personal information may be transferred to and processed in jurisdictions that may not provide the same level of data protection as your home jurisdiction.
Where required by applicable law, we will rely on recognized legal mechanisms for such transfers.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, regulatory, or business reasons.
When we do, we will post the updated version on this page and revise the “Last updated” date above. Your continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy, to the extent permitted by law.
18. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, you can contact us at:
Mera Living
Email: support@meraliving.com
Phone: +13025603083
Business Address: De Bunders 4, Boekel, NB, 5427HD, The Netherlands
Business Hours: 8:30 AM to 5:00 PM (GMT+1) Monday through Friday
Website: https://meraliving.com/